Handling Time Duration Before Shipping
As a global online gemstone retailer, we ship numerous orders daily across the world. Once we receive your order, we conduct a thorough quality check to ensure the security and quality of both your gemstone and personal information. The following steps are involved before shipping:
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24 to 48 Hours for Order Verification: After placing your order, we immediately begin the verification process to ensure the security of your payment and personal details. This process typically takes 24 to 48 hours.
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Certificate Processing Time: Preparing gemstone certificates typically takes 2 to 3 days. If stones need to be sent to a laboratory for new certification after order confirmation, please allow an additional 2 to 3 days. The Certificate of Authenticity is processed after order confirmation to provide you with the most up-to-date certification for your gemstones.
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Shipping Time for Retail Orders: Once verification and certification (if applicable) are completed, retail orders are shipped without delay, particularly for orders exceeding $1000 USD.
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Shipping Time for Wholesale or Pre-Orders: Wholesale and pre-orders are shipped within a minimum of one week to a maximum of 15 days, depending on the availability of stones.
Free Shipping Worldwide
We are pleased to offer free worldwide shipping on all gemstone and crystal products, no matter the size or value of your order. This ensures that customers from all over the globe enjoy the same seamless shipping experience with no additional charges.
Shipping Courier Services
We ship from the following global locations:
- Dubai
- Bangkok, Thailand
- Pakistan
Due to varying time zones and distances, some shipments may require a bit more time to reach your destination.
Courier Services:
We offer flexible shipping options based on order size and weight:
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Small Orders: Lightweight or small-quantity orders are shipped using reliable courier services (such as DHL, FedEx, or similar), ensuring fast and secure delivery.
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Bulk or Wholesale Orders (100 kg to 1000 kg or more): For large-scale shipments, we offer air cargo (airport-to-airport) or sea freight, depending on your preference. Sea freight is an economical option for heavy or large orders, while air cargo is quicker, ideal when faster delivery is a priority.
Estimated Delivery Time & Remote Area Shipping:
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Delivery Timeframe: Orders are generally delivered within 7 to 15 working days after dispatch.
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Remote Areas: If you live in a rural or remote area, please provide clear and accurate address details or landmarks to ensure smooth delivery. Shipments to remote locations may take longer.
Tracking Your Package:
Once your order is dispatched, we will send you a tracking number by email or provide it through your order details, based on your email preferences. Sometimes, there may be a 1-day delay before the tracking number becomes available.
Important Notes:
- International orders may be subject to customs clearance procedures, which could cause delivery delays.
- Some international shipments may not be trackable.
- Import customs clearance is the responsibility of the buyer, but we are here to assist by providing any necessary documentation.
For any assistance, feel free to contact us at gemssplendor@gmail.com or WhatsApp us at +92 311 1703939. We're happy to help ensure a smooth and timely shipping experience for you.