FAQs

💎 Frequently Asked Questions – Splendor Gems

📌 1. Are all gemstones listed on your store actual pictures and in stock?

Yes! All gemstones listed on our website feature actual stone images and are currently in stock.

For help or inquiries:
✉ Email: gemssplendor@gmail.com
📞 Call/WhatsApp: +923111703939

🛒 2. How to order natural gemstones on https://splendorgems.com?

📝 How to Order:

  1. Browse gemstones at https://splendorgems.com

  2. Add items to cart or create an account for tracking

  3. Proceed to checkout (guest or account)

  4. Enter shipping & payment details

  5. Review & pay

  6. Receive your order confirmation and tracking within 24–48 hours

💳 Payment Options:

  • Credit/Debit Cards (Visa/MasterCard)

  • Bank Deposit (10% discount)

  • Western Union / MoneyGram (send receipt to gemssplendor@gmail.com)

  • PayPal (manual invoice — contact us)

📦 3. Do you offer bulk or wholesale orders?

Yes! We support wholesale and bulk orders with discounts ranging from 5% to 70% depending on order size.

To place a bulk order:
✉ Email: info@folkmarektgems.com
📱 WhatsApp: +923111703939
Or fill out the form on our Contact Us page.

📬 4. Is combined shipping available?

Yes! Most minerals include free worldwide shipping.
For items with shipping fees, we offer combined shipping at no extra cost — multiple items ship together.

Reach out via:
💬 Live Chat
📱 WhatsApp: +923111703939

📜 5. Do you offer gemstone certification?

Yes! We provide both in-house and third-party certification.
Add a certificate to your cart and we’ll process it through a trusted gemological lab.
A small additional fee applies at checkout.

🔐 6. Is my credit card information secure?

Absolutely! We use industry-standard encryption to protect your data.
Your personal and payment information is safe and never shared with third parties.

🌍 7. Which countries do you serve?

We ship worldwide to nearly all destinations.
Please note: local customs duties or taxes may apply and are the buyer’s responsibility.

💰 8. What payment options do you offer?

We accept multiple secure payment methods:

  • 💳 Credit/Debit Cards – via PayPal Guest Checkout

  • 📱 Google Pay, Apple Pay, Meta Pay, Crypto (Binance)

  • 🏦 Bank Transfer

  • 🌎 Western Union / MoneyGram (send receipt to gemssplendor@gmail.com)

  • 🔹 PayPal

Note: Bank deposits are recommended for large orders due to low transaction fees.

Need help?
📞 +923111703939
✉ gemssplendor@gmail.com

✈️ 9. Do you provide international shipping?

Yes! We offer worldwide international shipping.

Customs fees or import taxes may apply depending on your country.
For help with international shipping, our support team is available anytime.